Return and Refund Policy
1. Introduction
We are committed to providing a positive shopping experience. If you are not fully satisfied with your purchase, you may return or exchange the product.
2. Return Terms
You can return any product within 14 days of receipt, regardless of its condition.
- The product must be returned in its original packaging and in perfect condition.
- A receipt or proof of purchase is required.
- We do not charge fees for returning or exchanging the product.
3. Return Process
To initiate a return or exchange:
- Contact us via contact form to get approval for the return.
- Download and print the prepaid shipping label we will provide.
- Carefully pack the product.
- Include proof of purchase.
- Send the product to the address we will provide.
4. Free Returns
All returns are free of charge. We will provide a prepaid shipping label for returning the product, which you can download and print.
5. Refunds
Once the product is received and inspected, we will process the refund to the original payment method within 10 business days.
6. Exchanges
If you wish to exchange a product, you can return it and request a different one or place a new order for the desired product.
7. Defective or Damaged Products
If the product is defective or damaged, contact us to get a replacement or refund at no extra cost.
8. No Restocking Fees
No restocking fees are applied for returns or exchanges. The return process is completely free for the customer.
9. Contact
For any questions regarding returns or exchanges, please contact us via contact form.